Non-stop RPG Service Emergency Line

The RPG Služby, s. r. o. company belonging to the RPG Real Estate group has run the line since July 2007. The main purpose of the line was to facilitate the life of tenants who need to announce an emergency or serious failure in their apartments.

Before, the tenants must have phoned several numbers of different dispatching centres according to the kind of trouble, failure or emergency. Since launching the Emergency line a single phone number 840 11 33 44 has been enough. So far the number might have been called outside the working hours of Customer centres of RPG Byty and non-stop during weekends.  Within the improvement of customer services the Emergency line is in the non-stop operation, 7 days in week, since the beginning of March 2008. The line operators are prepared to deal with the announcement of any trouble, failure or emergency and solve the situation.

“We decided to extend the services of the Emergency line within the customer-oriented strategy of a company which is able to listen to its tenants and react flexibly to their requirements,” Petr Handl, the external relations manager of RPG Real Estate says. “We believe this change will contribute to the ever raising satisfaction of our tenants,” Handl adds.

Since its launching the Emergency line of RPG Služby has already received 9800 calls. This line may be used by all tenants of apartments owned by RPG Byty.

General questions about living in apartments of RPG Byty may be still addressed to the Customer line 840 293 546 (or 840 BYDLIM) on weekdays from 8 a. m. to 5 p. m., eventually by e-mail on the address info@rpgbyty.cz

Informace pro média:

The RPG Real Estate group was established in the middle of 2006 within the restructuring of the OKD a. s. mining company. The assets and activities not related to mining were transferred to the RPG Real Estate portfolio. The RPG Real Estate trademark comprises following companies: RPG Byty, RPG RE Commercial, RPG RE Land, RPG RE Management and RPG Služby which is a joint venture with the OKIN GROUP, a. s. company. Today the group owns and controls considerable properties which include apartment houses, non-residential premises, commercial buildings, hotels and extended land areas mainly in the territory of Moravian-Silesian Region.

For more information please contact:
RPG Real Estate
Petr Handl
Ředitel vnějších vztahů skupiny RPG Real Estate
Gregorova 3/2582, Ostrava
Tel.: +420 596 262 475, +420 724 941 419
E-mail: phandl@rpgre.eu